Roles & Responsibilities

• Supervise all front desk activities, including reception, call management, guest handling and visitor management.
• Ensure efficient check-in/check-out processes for guests and visitors.
• Monitor appointment scheduling and ensure the reception area is well maintained.
• Train and manage front desk associates, assign tasks and monitor performance.
• Handle any kind of escalations with composure and professional manner.
• Ensure smooth communication between guests, staff and management.
• Maintain visitor’s logs, access control and security protocols.
• Prepare periodic reports on front desk operations and service quality.
• Ensure compliance aligned with organizational policies, safety and confidentiality standards.

Key Skills

• Strong leadership, organizational and communication skills.
• Proficiency in MS Office.
• Ability to handle pressure, multitask and resolve issues effectively.
• Professional appearance, courteous and customer service-oriented mindset.

Qualification & Experience

• Graduate in Hospitality Management /Business Administration/ related field
• 7+ years of experience in front office /customer service/administrative role.